Items can be returned back to us within 14 days for store credit which is valid for 12 months(store credit is not valid for refund).
Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and in original package. We reserve the right to reject any items not returned in their original state, please take extra care when trying on the garments as not leave perfume or deodorant residue. Items with visible signs of wear will be sent back to the customer.
You can post your return item back to us with 14 days of receiving your items.
You will need to cover the cost of return postage.
If you post your return after 14 days, you may be charged a late return fee of the product you returning( half of the price you paid the product you return), please use trackable postage as we not responsible for any return which is lost in the post or does not arrive.
If you paid for shipping at the time of your original order, you will not be credit or refund the cost of shipping when we receive your return.
Refunds are only issued for the product in case of a manufacturing fault within 14 days of purchases (we do not refund production bulk).
Refund or exchange are not able to issue for custom made products.
We do not accept returns on undergarments, accessories or sale items.
For all swimwear, customers must try on items wearing undergarments. If returned the hygiene strip must remain in place and will not be accepted if removed or altered, or the item shows signs of wear.
It is the customer's responsibility to immediately notify Ntrinsic Group Pty Ltd if they have received an item with any signs of wear. If we receive a return with signs of wear and have not been previously notified, we cannot be held accountable.
Please allow 3 business days for your return to be processed once it has been received by Ntrinsic Group Pty Ltd.
We do not offer exchanges. If you require an alternate size, please return your item for credit and use this to purchase your desired size.
You will be emailed your store credit to the email address left on your order with 3 days of our returns department receiving your return.
Store credit will be issued for the full value of the unwanted item, less any discounts applied to your order and shipping costs your order may have incurred.
If a reasonable amount of time has passed and you have not received your order, please email firstname.lastname@example.org.
Please also check your Junk Box as your credit may have fallen in there.
Store credit has 12 months to expire and can be used on any product on the website.
We do not currently offer exchanges, except for faulty products.
Please contact us ASAP at email@example.com prior to returning the item.
Only faulty items with pre-approval will be accepted.
If you have received a faulty item, we offer your choice of a refund or 100% store credit once the item has been returned back to us.
We do not responsible for returns lost in the mail en-route to Ntrinsic Group Pty Ltd.
Your refund will only be issued once we have received your order and confirmed it as faulty.
We issue all refunds in AUD as this is the currency in use on our website. If you are an international customer and the refund amount in your bank account differs to the cost shown on your invoice, please consult a currency converter.
All refunds will be issued via the payment method you used to purchase the items.
Selecting a pre-order item may delay the dispatch of your total order if ordered with items which are in stock now.
We will ship your order altogether once the pre-order item is ready for dispatch.
Ship dates supplied on pre-orders are estimates and are subject to change, please be aware of this prior to placing an order on the pre-order product.
All standard return policies apply for pre-orders. Should you change your mind on a pre-order product prior to shipment, you will be issued with a store credit.
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